Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalgenek.shop.
How Nalgene handles condition of returns
This condition of returns section covers orders and visits through nalgenek.shop for Nalgene. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
How Nalgene handles exceptions
Customers using nalgenek.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Nalgene handles support
For purchases made through nalgenek.shop, Nalgene applies the following guidance on support. For return or exchange assistance, contact Support@Nalgenek.shop or 5095784793.
Our approach at Nalgene to eligibility
For purchases made through nalgenek.shop, Nalgene applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Nalgene to order problems
The following order problems guidance applies to the Nalgene storefront at nalgenek.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Nalgene on refund timing
This refund timing section covers orders and visits through nalgenek.shop for Nalgene. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
starting a request at Nalgene
For Nalgene customers at nalgenek.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@Nalgenek.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenek.shop
Phone: 5095784793
Physical address: 4939 Poppleton Ave, Omaha, Nebraska, 68106, United States